Refund policy

LUSSO FINO — RETURN & REFUND POLICY

Last updated: [20/08/2026]

At Lusso Fino, we want you to be completely satisfied with your purchase. Every pair is inspected before dispatch to ensure it meets our quality standards.

Returns

You may request a return within 7 days of delivery of your order.

To be eligible for a return:

  • The product must be unused and unworn.
  • The footwear must be returned in its original condition.
  • The original box, packaging, accessories and tags must be included.
  • The product must not show signs of wear, damage, stains or alteration.
  • Returns that do not meet these conditions may be rejected.

Wrong, Damaged or Defective Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photographs/videos of the product
  • Photographs of the packaging
  • Description of the issue

We will review the issue and, where applicable, arrange a replacement, exchange or refund.

 

Non-Returnable Products

The following may not be eligible for return:

  • Products that have been worn outdoors
  • Products damaged through misuse
  • Products altered or customised at the customer's request
  • Products returned without original packaging
  • Products purchased under a clearly identified final-sale/custom order condition

Refunds

Once your returned product reaches us, it will be inspected.

If approved, the refund will be processed to the original payment method.

Refund processing time: 10 business days after approval, subject to the payment provider/bank processing time.

Return Shipping

 

Return shipping is free for defective, damaged or incorrect products. For size exchanges or change-of-mind returns, [customer pays return shipping / Lusso Fino provides one complimentary return].

Contact

For return or refund assistance:

Email: Support@lussofino.com